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Our answers to your questions

GENERAL QUESTIONS

1What are my insurance needs? Is there a way to find them?
The only way to make the right combination of coverage for you is to investigate your insurance needs. Through this process you will understand and grasp the meaning and significance of the proposed coverage. You will need to participate in a discussion with us actively, revealing personal data about the way you live, think and plan for the future and then all this can be translated into coverage. Do not forget that each of us has different priorities, needs and desires. Wouldn't it be wrong for everyone to have the same insurance coverage plan?

HEALTH INSURANCE

1What does deductible in health insurance mean? Do I need to have it or not?
The deductible is the amount you choose to aply on you. After this amount is covered, the insurance company must pay the rest (based on contract terms). When I have a deductible in my insurance program, the cost is reduced. The higher the deductible, the lower the annual premiums. However, if you have EOPYY or a group program, your deductible amound is reduced or even zeroed.
2What is the difference between an inpatient and an outpatient health plan?
The inpatient health plan also covers - in addition to primary care needs - needs related to hospitalization and the entire hospitalization process. For example: Anesthesiologist fee Surgeon's fee Hospital room costs Preoperative and postoperative costs
3Do I need to undergo medical examinations in order to be admitted to a Hospital Care program?
Usually not. The usual tactic is that the company requests the medical history of the candidate to be insured, as well as relevant medical opinions. Depending on the profile of the candidate, as well as the selected program, the company can request pre-insurance examinations. Pre-insurance medical check is usually requested at the age of 55-60 years.
4I am married with children. Is there a Hospital Care program that suits me best?
Yes there is. In the insurance market there are programs that are specially adapted to the needs of the small family society but at the same time highly tolerated in the family budget.
5What happens if the hospital where I am going to be treated does not have the room for which I have in my contract?
The change in the cost of treatment due to a difference in the treatment room is borne by the insured. Example: If you have a B-double and the hospital puts you in an A-single, then you will have to pay the cost difference.
6How can I do the annual check up?
To carry out your annual check up, you must first contact your insurance Customer Service Call Center. The center will give you the necessary guidance, as you can do it and will inform the hospital institution accordingly.
7Collaborating hospital and non-cooperating hospital. What's the difference?
If the hospitalization takes place in a Collaborating hospital, you only have to pay the deductable (if any). If you hospitalized in a non-cooperating hospital, you have to pay the entire treatment costs (in cash, credit etc) and then send the invoices to the insurance company for account compensation.
8What supporting documents are required in case of my hospitalization in a Non-Collaborating Hospital?
The supporting documents required are: Declaration of accident or illness. original invoices for services and original invoices of the special materials used for the operation, payment receipts and coupons of medicines that were charged in the invoice of the Hospital and the discharge of the Hospital. Additional supporting documents that can be requested depending on the incident: Information note of the Hospital (for treatment in a state hospital), official translations from the Ministry of Foreign Affairs (for treatment in a hospital abroad), medical history of the hospital, original Health booklet.
9What should I do if I need to go to the hospital?
You should contact the Medical Coordination Center of your insurance company by phone, in order to inform them that you are going to the hospital, whether it is a planned operation or emergency treatment. It is important that in case of an emergency the Medical Coordination Center informs you immediately about which contracted hospital is near you and the hospital itself on your arrival. In any case, do not forget to have your proof of certification (eg ID) with you.
10What does an Outpatient Insurance Plan cover?
Outpatient Programs cover a wide range of health needs, not related to hospitalization / hospital stay. For example: Medical Visits, Medical Operations, Diagnostic Tests, General Preventive Tests.
11Until what age can I start an inpatient or outpatient health program?
Inpatient health program : The maximum usual entry age for most insurance companies in Greece is 65 years. There are few who have limit for the entry until 79 years. Foreign companies usually do not have any entry age limit.  Outpatient health program : There are programs in the insurance market without any entry age limit.
12What are the congenital diseases? Are they covered by my health program?
A congenital disease is a disease or illness that afflicts someone from the time he/she is born and not those that arise along the way. Some companies cover them normally after a certain waiting time, others cover them with a certain maximum coverage capital amound and some do not cover them at all.
13Coverage of Serious diseases. What are they and why do I need them?
Serious Diseases are diseases or serious accidents-disabilities that change our quality of life significantly. They affect it in such a way that they make our productivity zero and at the same time greatly increase our expenses in order to deal with it. Having a health Care program can cover a large part of the cost of survival, but not all and not always. A serious car accident or stroke in many cases needs rehabilitation in special centers, outside the hospital (and therefore not covered by the health Program). Diseases such as multiple sclerosis or Parkinson's do not require hospitalization or surgery, but have incalculable costs at home. The reason you need coverage for Serious Illness is to cover financially all the expenses required in cases where you do not go to the hospital and the coverage capital is is given as an extra amount after the onset of the disease.
14Are health insurance premiums increasing every year?
Yes. The given annual increase is due to the age adjustment, as every year the insurance company re-invoices your new age. After all, the older you are, the statistically more likely you are to get sick and get hospitalized. In addition to this increase, the insurance company can make an additional increase in the following cases: if there is an increase in medical inflation, if the total hospital and medical operation rates increase, as well as if there is an increase in the maximum coverage capital set by the insurance policy, where the relevant premium is additionally collected. The increase in insurance premiums is not affected by how often the insured uses the benefits of his insurance policy but is applied together in all insurance policies of all customers. Insurance companies do not want to make big increases, on the contrary I estimate that they prefer to be limited only to the age adjustment. The increase in premiums is one reason to lose healthy customers (as they will look for a cost-effective solution elsewhere) and many times fines are imposed after court decisions for huge increases.

PENSION INSURANCE

1When should I start a retirement plan?
Programs that accumulate capital for future retirement are essentially a piggy bank. If we assume that we need to make a certain amount at the end of this piggy bank, then the time we have in front of us to fill it is a huge difference! Example: to raise € 30,000 we can do it either by giving around € 60 per month for 40 years or € 170 for 15 years. Also this piggy bank has a provision for guaranteed return at maturity or not guaranteed (UNIT LINKED), but in both cases it starts to yield when a capital has already been accumulated in its reserve. So even in this case we need to start putting money in our piggy bank as soon as possible.
2Are premiums on capital accumulation plans increasing every year?
It depends. Most programs in the insurance market have a fixed installment premium. Some companies, however, also support updates. Having an increase in premiums certainly helps to raise more maturing capital.

LIFE INSURANCE

1I want to make a life insurance program. Do I need to go through a medical examination before?
Usually yes. The usual tactic is that the company requests the medical history of the candidate to be insured, as well as relevant medical opinions. Depending on the profile of the candidate, as well as the amount of the coverage capital, the company can request pre-insurance examinations. A pre-insurance health check is usually requested in funds over € 30,000.
2Are premiums in Life insurance programs increasing every year?
Sometimes yes. It depends on what program you have chosen. In the insurance market there are programs from both categories.
3Up to what age can I start a life insurance policy?
The maximum usual entry age for most insurance companies in Greece is 65 years. It varies slightly depending on the insurance company. In any case, you must be healthy as the company has the right to reject your insurance claim.
4I have a Group health insurance program from my company. Do I need extra insurance?
Group contract coverage provides the initial basic coverage that is usually not enough for all your needs. For example, the usual coverage funds of the Life capital coverage range between € 10,000 - € 70,000. In addition, having an individual contract, you can meet your real need. Of course you must first have learned what your need is and the only way is to investigate insurance needs.
5 Life insurance due to illness or due to accident. Are the conditions the same for me to insure?
In order for an insurance company to give you capital coverage for death due to illness, unfortunately, a necessary condition is to be healthy. So the best time to insure is today. On the other hand, death due to accident does not have the same insurance conditions. It mainly has to do with your profession, your activities, hobbies and how dangerous they are considered.
6What are congenital diseases? Does my life policy covers them?
A congenital disease is a disease or condition that afflicts someone from the time he/she was born as opposed to acquired health problems. Usually insurance companies do not exclude this coverage unless explicitly stated in the terms.

GROUPS INSURANCE

1I have a Group insurance program from my company. Do I need extra coverage?
Group contract coverage provides the initial basic coverage that is usually not enough for all your needs. For example, the usual unnual Health Care coverage range between € 10,000 - € 15,000. In addition, having an extra individual health policy, adapted to the group health policy (for example, with a big deductible amount and therefore low cost), you manage to receive huge additional coverage funds that can exceed € 1,000,000 per year. 
2What does my group Outpatient Insurance Program cover?
Outpatient Programs cover a wide range of health needs, not related to hospitalization / hospital stay. For example: Medical Visits, Medical Operations, Diagnostic Tests, General Preventive Tests.
3What supporting documents are required in case of my hospitalization in a Non-Collaborating Hospital?
The supporting documents required are: Declaration of accident or illness. original invoices for services and original invoices of the special materials used for the operation, payment receipts and coupons of medicines that were charged in the invoice of the Hospital and the discharge of the Hospital. Additional supporting documents that can be requested depending on the incident: Information note of the Hospital (for treatment in a state hospital), official translations from the Ministry of Foreign Affairs (for treatment in a hospital abroad), medical history of the hospital, original Health booklet.
4My group health insurance has Serious Illness coverage. What are they and why do I need them?
Serious Diseases are diseases or serious accidents-disabilities that change our quality of life significantly. They affect it in such a way that they make our productivity zero and at the same time greatly increase our expenses in order to deal with them. Having this coverage can cover a big part of the survival costs. A serious car accident or a stroke in many cases needs rehabilitation in special centers, outside the hospital. Diseases such as multiple sclerosis or Parkinson's do not require hospitalization or surgery, but they do have incalculable costs at home. The reason you need coverage for Serious Illness is to cover part of the expenses required in cases where you do not go to the hospital or when you leave you need working capital for other expenses. Coverage amount is given after the onset of the disease.

CAR INSURANCE

1I bought a new car and sold my old one. What should I do?
You must notify us in order to apply for a new insurance. We need you to provide us with the new vehicle registration and purchase invoice. At the same time we will submit a request to cancel the policy of your old car and refund of unearned premiums.
2An uninsured vehicle crashed into me. Am I compensated and how?
Most insurance companies now have uninsured vehicle coverage included in their basic insurance package. In this case, you are compensated for the material damage of your car directly by your insurance company, avoiding the process of getting involved with the Auxiliary Fund. It is a condition that the uninsured driver’s guilt is proven by a public document (eg Police Incident Report or criminal case or considered Responsible Statement, in which he will accept his responsibility).
3I want to add a towbar to my vehicle to tow. What should I do?
You must first declare it to the Ministry of Transport in order for the relevant permit to be issued. When it is written in the registration of your car, we present it to your insurance company so that the coverage extension can be included in your insurance policy and the corresponding insurance premium can be collected.
4My car has LPG. Am I covered for fire?
Yes, as long as your car has passed a KTEO technical inspection after the installation of the LPG system and of course it has been declared to my insurance company.
5What should I do if my vehicle is stolen or burned?
You call the Accident Care of your insurance company and you make the Damage Announcement. You immediately inform the competent Police Authority. If it is a fire, you immediately inform the Fire Department.
6Am I eligible for a discount on my second vehicle?
Many insurance companies have a discount on the second vehicle. But this is not necessarily the most economical solution for you as a whole. This is because every company has an invoice that is more advantageous for a certain category of insurance, eg driver 30-40 years old and small displacement. The best solution is to let us find you the perfect combination of coverage and cost, per case.
7If I sell my car, will the insurance policy be transferred to the new owner?
The insurance policy is not transferred to the new owner. In case of sale of your car, after our relevant application to your insurance company, you will be paid the unused premiums.
8What should I do in case of a car accident?
Call the Accident Care service to record the accident and forward the statement, photos and all relevant documents to the company. Notify the competent Police Authority. If there are injured, call EKAB immediately. If there are eyewitnesses ask for their details. If your vehicle has come to a standstill due to the accident, you have the right to request its transfer to the workshop.
9I want to travel abroad by my car. What should I do?
In order to drive abroad with your car you need to inform us where you will go and how many days, so that we can issue you a Green Card (dld coverage for Third Party Liability, for travel abroad, not only in the Single European Area). .X.) But also in other countries where the Green Card system applies). In case you have an active contract with coverage of theft, natural phenomena, etc. and you want to cover coverage abroad, it is enough as long as you pay an extra premium. In addition, you should be aware that the Travel Zones measure applies to travel in Germany, where travelers must be provided with a special microparticle board.
10I partially transferred ownership of my vehicle. What actions should I take?
You must notify us immediately of any change in the ownership of your vehicle. The insurance policy must state the same as the vehicle registration certificate.

YACHT INSURANCE

1What does full cover Yacht insurance cover?
Full cover Yacht insurance covers damage that your boat itself may suffer from fire, theft, collision or collision damage, and maritime hazards.
2What does Yacht liability insurance cover?
Liability insurance protects you from any financial losses you may suffer if you are required to reimburse third parties for cases such as: injury or death of a third party, property damage to other vessels or ports.
3Is it mandatory to insure my Yacht?
According to law 2743/99 of the Greek state, all boat owners must insure them for liability. Full cover insurance is optional.

HOME INSURANCE

1I want to insure my house against an earthquake, can I?
The earthquake is covered if the building is of anti-seismic construction after 1960 and has not been damaged by a previous earthquake.
2I want to insure works of art or collections of special value. Is it possible;
Of course! You have the opportunity to insure works of art or collections of special value, as long as you mention the items by name and they are accepted by the insurance company. In most cases companies provide free expertise. In addition, some companies provide for the insurance of jewelry inside a sealed safe, as well as losses or damage to jewelry that at the time of the damage are outside the safe or theft while wearing them or not during a trip.
3Can I have cover only for he content of my house?
Of course! In case e.g. when you rent the house you live in, you may not be interested in covering the building, but you may want to cover only the contents of your home, ie the movable objects that are inside it and constitute the household equipment, such as furniture, clothes, white appliances, computers, stereos, carpets, valuables, etc. There are preferred insurance packages with a number of coverages and the cost is very low.
4I want to insure my country house. Is it possible;
You can insure your holiday home but the usual premise of insurance companies is to insure or have your main home already insured. In any case, we will look for the insurance market to find the ideal solution for you!

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